The Metro East Area’s  24/7 Premier Plumbing, Heating & Cooling Experts!

About

Polar Aire family photo 2023 - Metro East - Collinsville, IL

Get To Know Us

About Polar Aire Plumbing Heating & Air Conditioning

Polar Aire is a family-owned plumbing, heating and air conditioning company serving Madison and St. Clair County, IL. Owner, Jarod Burdess is a Ranken Technical College graduate with vast experience in the HVAC/R field and is dedicated to providing high-quality service. 

Helping our community is one of our top motivations. As family, we remain highly active in the community, including involvement in Heights Community, Children’s Hospital, First Maryville Baptist and Madison County Animal Rescue.

There is no greater feeling than that of restoring comfort in a family’s home. As your plumbing, heating and air conditioning provider, we will strive to serve your family with honesty, integrity and professionalism. We take pride in helping families in our community and are dedicated to delivering the best products and services.

jarod burdess owner polar aire

Jarod

Jarod is a Ranken Technical College graduate with vast experience in the HVAC/R field, dating back to his first job at the age of 16. If you get to know him, you will find out quickly that the grass never grows under his feet, he is always moving. As a family business, Jarod’s wife Samantha works in the Polar Aire office, and you may catch her on the phone if you call in! Residing in Collinsville, Jarod and his family are members of Heights Community and enjoy getting to know the community they live in through HVAC & Plumbing services.

Fun Facts:
Jarod is a big sports fan, especially when it comes to football! And according to his co-workers, Jarod has quite the arsenal of catch phrases.

Corey

Corey, head of our plumbing division, is an Illinois Licensed Plumber, with years of experience in the plumbing field. For any and all of the situations that may arise, he is your guy. Corey and his family reside in Collinsville, in a home Corey built himself! He and his family of four are also standing members of First Baptist Maryville. As a 3rd generation Kahok, Corey finds great joy in serving the community he grew up in.

Fun Facts:
Whether it is a good or bad day, you might catch Corey at Carisilos enjoying a mango margarita. Corey was also a minor league umpire before his plumbing days.

Corey, head of plumbing division at Polar Aire in Collinsville, IL
Steven, HVAC Installer & Service Technician in Collinsville IL

Steven

Steven joined the team in 2022 as an HVAC Installer & Service Technician. He currently resides in Staunton as a Bulldog alumni and is dad to his two fur children, Bosco and Rufus. For fun, Steven has shown himself to be talented at wood working and is quite the outdoorsman. He has taken pride in serving the community and we appreciate his dedication.

Fun Facts:
Steven worked on a Mississippi River Barge before getting into the heating and air conditioning field.

Nick

Nick joined Polar Aire in 2023 as part of the HVAC Install Team and has proven to be quite the hands on guy! He is always willing to help and is everyone’s friend, especially his dog Cinnamon. Nick was born and raised in the area and is a Triad Knight alumni. The team always enjoys the spirit Nick brings to the job site!

Fun Facts:
Nick is Corey’s younger brother. And if you see our mascot Polaris around, him and Nick are one in the same!

Nick, HVAC Installer & Service Technician in Collinsville IL
Darrin, plumber in Collinsville IL

Darrin

Darrin is a dad of 3 and a Veteran who has served with the 2-502 of the 101st airborne screaming eagles. He joined the team as a Plumber in 2024 and is known among the team to bring a positive energy to any job site and never turns down a challenge. In his spare time, Darrin enjoys restoring old cars. 

Fun Facts:
Darrin and his stepdad recently restored a 1976 Mercury Comet and plan to enter car shows with it!

Sydney

Sydney, our Client Care Specialist, is local to Collinsville and is a Kahok alumni. She is a dedicated mom to her son, who is 2 years old, and loves to travel. Sydney brings a kind and positive energy to the office and on the phones. On the weekends, she enjoys bonfires and spending time with friends and family. 

Fun Facts:

Sydney was a gymnast for years. With no fear of heights, she doesn’t shy away from cliff jumping when given the chance. 

Sydney, Client Care Specialist in Collinsville IL

Call (618) 772-7007 Today For A Free Estimate On Your Plumbing, Heating, or Cooling Service!

What Our Customers Say

5.0
Based on 249 Reviews
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Dre Coney
April 14, 2024

I go downstairs last night and notice water all over the floor coming from the hot water tank. I called these guys early sunday morning and before i could hang up they had a guy already at my door. He came in and explained everything, got done in no time and wouldnt take a tip to save his life. Cool Dude! I appreciate yall and will most def be referring Polar Aire Plumbing in the near future.

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John Goodwin
April 14, 2024

Called and they were at my house within a hour, to repair broken service main ,very polite and professional, would highly recommend, excellent job,would definitely recommend and use for any future plumbing needs

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Leonard Richardson
April 12, 2024

Corey from Polar Aire was very knowledgeable and courteous. Will definitely use them again!

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Andy Horst
April 7, 2024

Very fast and knowledgeable on all aspects of any system you might have. Was able to fit me in right away at short notice

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Mary Lou Dishop
April 4, 2024

Very professional and knowledgeable. Explained in detail and wrote a report for documentation.

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Maryann Sachtleben
April 4, 2024

Very professional and quickly repaired the problem.

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kelly b
April 3, 2024

Corey was fast and knew his stuff. The office got him over ASAP!! Very professional!! I will use them again!!

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Michael Wiwczaroski
March 27, 2024

Polar Aire Plumbing did fantastic job replacing my electric water tank and perform well done in 2 and half hour ! At reasonal price too compare other plumbing ! I recommend Polar Aire Plumbing ,Heating &AIr Condititonig ! Will go with them again ! Thanks again Polar Aire !

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Brad Skertich
March 23, 2024

Jarod and his team were great. During our initial meeting we discussed the function of our current system, options for new systems and improvements needed that will benefit our home. This lead to three options to chose from that were extremely competitive. On installation day the team removed the old system, added a return air duct and installed the new system by mid afternoon with a new thermostat. They were meticulous, clean and explained every detail on how the new system will function making the process very simple. The work area was immaculate when done. A+

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Stephanie Becker
March 12, 2024

I woke up to a leaking gas hot water heater, and made a call to Polar hoping they could squeeze me in in the next few days. Within an hour, Corey and Darren were at my house with a brand new water heater and had it up and running an hour later. They were extremely professional/friendly, and made sure I didn't have any questions before they left. I'm extremely happy with the service, and will be using Polar Aire for all of my needs moving forward!

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Janice Simons
March 8, 2024

I called and they came out the next day! We received a picture of the plumber ahead of time. The gentleman (with his apprentice) that came to my home were very knowledgeable and professional! The work was completed quickly and so reasonably I couldn’t believe it! Polar is my new go to Plumbing Company! I highly recommend them!!!

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Robin Arnold
March 3, 2024

Super respectful. I honestly expected someone to come and try to sell me on a bunch of things I didn't need to fix the issue... but he didn't. He was very respectful, explained everything well and was not pushy at all. Would 10/10 recommend them to anyone.

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Andy Miles
February 24, 2024

Polar aire went above and beyond to fix my issues. I can’t recommend enough!

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Sharon Deutsch
February 21, 2024

If I could give Polar Aire 10 stars, I would. Starting with my first phone call to Samatha. She was kind and patient with me. I was a little upset because my furnace wasn't running. She said she would have someone out, that very day, between 3 and 5. I was shocked to have someone come out the same day. Jared was at my house at 4:00. What a kind and considerate young man. Not only did he fix the furnace problem, (it was the thermostat) he checked out my entire furnace to make sure everything looked okay. This young man went above and beyond for me. It is obvious he knows exactly what he is doing. If you need anyone to service your heating or A/C please give them a call. I haven't had customer service like this for a long, long time. I intend to tell everyone I know about this family owned business. They are SPECIAL. Sharon Deutsch

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Zach Bryan
February 16, 2024

Corey and his guy today came out and replaced my water line. He got out here a day after he priced it out and they were $2k cheaper than everyone else's bid. They came out did an amazing job and cleaned up great! My water pressure has never been better and it looks great. They're also just very cool guys and seem to have a good time! Will definitely have them back out when I need any plumbing done!

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Charles Pugh
February 15, 2024

Quick response to furnace outage and provided multiple options. Quick to provide installation of a new furnace at a very competitive price, will definitely recommend.

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Tim Masterson
February 6, 2024

Jarod showed up on schedule and was very friendly. The issue was resolved after thorough investigation and he gave me great advice on optimal operations of my heat pump. He answered all my questions and it was a great experience. I would give 6 stars if I could.

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Robert Clouse
February 6, 2024

On time and for a reasonable cost. Made short work of the repair.

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Peyton Bone
February 2, 2024

The best of the best!!!

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Darren Gegg
February 2, 2024

Excellent service, very professional. Gave updates throughout the day.

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Annette Dondanville
January 23, 2024

Everything is brand new and looks great!! No clean up! I am so pleased. The furnace is working great and I'm sure the AC works great too! Thank you Polar Aire!!

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Jim Dowling
January 19, 2024

Solid job by Corey. Friendly, Identified the problem, fixed it.

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Kristin Stalets
January 18, 2024

I am extremely satisfied with Polar Aire! They came out for a plumbing issue and they explained everything to me very well and were very friendly. I will definitely call them in the future for any issues.

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Vicki Wisnasky
January 18, 2024

Received fast and courteous service, awesome HVAC company.

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Joe Starzyk
January 15, 2024

Corey was punctual, respectful and courteous! Another plus was that he fixed tankless water heater!

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carol sprankle
January 12, 2024

Excellent service and Corey was super friendly. Thanks so much!

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Jeff Lattimore
January 11, 2024

Exceptional experience. From phone to installation. Highly recommended!

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Luna Pasdeck
January 8, 2024

They were quick to respond and flexible with scheduling. Samantha was very nice and helpful on the phone. The tech Steven was also very friendly and informative. He taught us a lot about our system and the maintenance for it. He went through everything he did for us and made sure we didn't have any additional questions before he left. Thanks for the great service!

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Tina Linnenbrink
January 8, 2024

Corey was fantastic! He was prompt, professional and very knowledgeable about the issue in our drain…which he had fixed in less than 2 hours on a Sunday! Highly recommend Corey at Polar Aire 😄

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Laura Smith
January 4, 2024

A breath of fresh air (pun intended). Honest and reliable company and employees. Will use again.

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Jackie Kirk
December 30, 2023

Jarod was very knowledgeable and professional! Excellent work!!Definitely would recommend them!!

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Corey Mattea
December 24, 2023

Stephen took the time to make sure my humidifier install went off without a hitch. He’s a thorough technician and I take comfort every time I have him work on my system. I wouldn’t use anyone else!!

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Randy Riddle
December 22, 2023

Good honest people.

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Dan Fietsam
December 12, 2023

Knowledgeable, efficient, and professional service!

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Tiffany Barunica
December 9, 2023

Amazing service! Both technicians (plumbing & HVAC) were very knowledgeable, helpful, & professional. Highly recommended.

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eric bolandis
December 8, 2023

Jarod was great! Very knowledgeable and explained everything that was going on with the system.

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Courtney C
December 4, 2023

Had some plumbing/septic issues and Corey and his partner were absolutely amazing! Couldn’t have asked for a better company to fix our home. Thank you guys so much for everything. We will appreciate you more than you know!

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Gregory Embick
December 1, 2023

I had a furnace “checkup” before Winter comes. I received a text with an ETA about 15 minutes prior to the scheduled appointment. Steve was the tech that did the inspection/checkup. He was very thorough and answered any questions or concerns I had. After he was finished, he showed me the details of what he found on his IPad. I would highly recommend using Polar Aire for any HVAC needs you may have. You will not be disappointed!

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Richard Conner
November 29, 2023

Very reasonable service charge. Quick diagnosis.

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Marilyn Tennant
November 24, 2023

Very happy with the experiences I've had with Polar Aire. Jarod was professional and knowledgeable. I would definitely recommend this company to others.

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Mike
November 20, 2023

Got my furnace, AC, and some plumbing issues taken care of. They were very courteous and professional. Went above and beyond to make sure I was taken care of. Will use them in the future when needed.

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Jamie Mckechnie
November 20, 2023

Everything was amazing! They guys that came out where supper friendly!!

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Brandon Wecker
November 18, 2023

They were available for an emergency when others weren’t. They acted in a timely manor and they gave me options when it came to the financial needs of the emergency. I’m very satisfied and will use again.

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Luke Lamoreaux
November 9, 2023

Jarod has done great work for us in the past, and he has always been very responsive and helpful. We are very satisfied with all the work Polar Aire has done and will keep working with them in the future

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t4 Wofford
November 7, 2023

Technician explained what he did and why he did it. He was also professional.

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Meghan Ekstrand
November 4, 2023

Quality service, very responsive, professional and reasonably priced.

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Todd Mink
November 2, 2023

I would definitely recommend Polar Aire. Jarod came out and fixed my Air Conditioning in August and was extremely professional, courteous and thorough. He made it easy to call Polar Aire again, this time for my furnace. Jarod was once again punctual, professional, thorough and honest. He explained the problem and provided me with options. Taking the time to explain each option. I decided that it would be best to replace my 20 year old furnace. Tim and Steven delivered my new furnace first thing the following morning. They had the old unit removed and the new one installed and working within a few hours. Tim and Steven were also both very professional, respectful and diligent. Once they were finished they thoroughly cleaned the area leaving no mess behind. If you are in need of A/C or Furnace work, I would highly recommend Polar Aire. Polar Aire is trustworthy.

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Cheryl Schoolfield
October 30, 2023

Corey is super professional and wonderful at what he does! He does not do more than what you need! Awesome to work with

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Marce Sykes
October 26, 2023

Honest, Reliable, Professional and affordable!

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Ryan Bertram
October 23, 2023

Corey was personable and had a great plan for dealing w/ the water supply lines. Looking forward to him coming back when I need the shower & tub drains hooked up.

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Kmax Eakin
October 18, 2023

Installed new HVAC. Great company owned by a local family who sincerely goes the extra mile to do it right and be sure you are satisfied!! Thank you, Jerod!!!

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Caleb Klingler
October 13, 2023

Corey was very professional and cleared our kitchen sink clog quickly. Excellent experience!

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Tayleur Blaylock
September 29, 2023

Great experience from start to finish! Corey was very friendly, knowledgeable and professional. He was able to locate and fix the problem very quickly. Polar will be my first call for all of my future plumbing needs!

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Amber Scott
September 28, 2023

Did an excellent job with our plumbing. Corey was very quick and professional.

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Ryan Schneider
September 27, 2023

Great service, super competitive pricing, very knowledgeable. Will be my go to for any plumbing issues moving forward. Highly recommend Corey for any of your plumbing issues.

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Lossie Morris
September 26, 2023

Professional, Trustworthy, Economical, and Timely.

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Greg Bruns
September 25, 2023

3man team were professional,knowledgeable courteous and conscientious about respecting my property. They replaced my furnace,a/c,water heater and installed a whole house humidifier. I could not have asked for a more positive experience!

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Evan Meyers
September 25, 2023

Great service and very knowledgeable. Would 100% recommend to anyone for commercial or residential HVAC repairs.

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Big John
July 15, 2023

Man, oh man, whatever you do, if you’re in a bad way for HVAC services, call PolAire. Our York AC (only twelve years old) had a motor burn out when it’s 98 degrees outside. I struggled to cool my bedroom and living room by buying two portable AC units. I first called a local HVAC company, and the young man told me the motor was bad. He told me this York motor is no longer made and very expensive. He quoted me an astronomical number to repair and told me I would be better off buying a whole new HVAC system. I simply cannot afford that, so on a whim I looked at Google reviews and wanted a simple quote for a full install. I was immediately contacted and a in home visit was scheduled. I met with Jarod (very polite, gracious and helpful). I told Jarod what I was told, and he said he wanted to help us. Jared told me it appears I was misquoted and the price on the motor I was given was inflated. Jarod also told me there is other options we could consider. On his own accord, Jarod actually went down to the furnace and removed (opening the motor). Jarod told me this was the source of the problem, and he would attempt to find me a replacement motor. Jarod left and returned within an hour. The motor he retrieved did not work properly, so Jarod told me he would check the warehouse for a rebuilt and refurbished furnace, and this would solve my problems if we just replaced the furnace portion (with control board and motor in it). Jarod found a refurbished Trane furnace, then came back to my house to install. This was at 10 pm to boot. This young man went way above and beyond to get me and my family up and running in this miserably hot weather. Jarod is a god send, and a very customer service focused employee who WANTS to see his customers taken care of. I paid just a fraction of what a whole new system would have costed. And he still had two service calls left after he put this furnace in within hours. I HIGHLY recommend PolAire, and ask for Jarod. Fantastic company with excellent service. Thank you all so very much. We were miserable in that heat, and my dogs were also suffering very badly. No upswell whatsoever, just caring and honest folks. Thank you all so much

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Les B
July 12, 2023

Looked for ac services and got really tired of the run around from the "big names " charging ridiculous prices and pushing for a "membership " pkg, or, not even returning calls or emails. Then I remembered passing Polar Aire every time I came down here from Aurora IL Called, phone was actually answered by Samantha, explained my situation and asked about any specials, discounts as I am disabled and on a very limited income, Sam hooked me up with a great price, and booked me for next day service! Steve arrived in the time window given, very polite, knowledgeable and a patient listener! As I have experience with this type of work I am very impressed that there was no high pressure sales pitch or ad on's, recommended a new part even though it wasn't critical, and replaced it on the spot!! I am a customer for life with them! Supporting a local business is a must for me and they didn't disappoint!! Ok, it's been a few month's and it is time for the furnace check up. Called on a Saturday and left a message with their service and received a call back from Jarod same day! We set an appointment for Monday with a 2 to 4pm window, received a call Monday asking if he could come early! Who does that?! Agreed and Steve showed up with a quickness! Very thorough and again, polite, professional and just provided a world class experience! I am a customer for life with this company!!

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rob burns
May 15, 2023

Steven was on time; knowledgeable and professional for my Winter Furnace check up. He was helpful in answering a few side questions too. Cant say enough good things about entire PA staff. Well done y'all!

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Mary Church
May 11, 2023

These are just good people

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Rick Palitzsch
May 1, 2023

POLAR AIRE DID AN EXCELLENT OF INSTALLING HVAC SYSTEMS ON SEVERAL OF MY PROPERTIES. THE MAINTENANCE FOLLOW UP'S ARE ALWAYS THOROUGH AND INFORMATIVE OF ANY ISSUES. I WOULD RECOMMEND POLAR AIRE FOR ANY NEW INSTALLATIONS OR HONEST ANALYSIS OF ANY PROBLEMS YOU MAY BE EXPERIENCING WITH YOUR CURRENT HVAC SYSTEM.

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Larry Lexow
April 21, 2023

Jared and his technicians provide a professional, timely and economical solutions to our home and office HVAC systems. I highly recommed Polar Aire

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Shane Bowen
April 5, 2023

They came in, identified the problem, and fixed it for a reasonable price. I will continue using their services!

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Andrew Speer
November 18, 2022

Extremely professional and prompt service. Went above and beyond to get us fixed up on an emergency replacement of a heat pump HVAC system.

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Evan Meyers
March 28, 2022

Jarod is great to work with. We had to replace our furnace because an OEM blower motor was over half the cost. Got us the best price and installed in a few hours.

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Justin Metz
May 13, 2021

Did a great job, very appreciative of the timeliness and thorough care.

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